The Shelbourne

Staff receive training in etiquette and grooming, there's a celebrity arrival and the kitchen prepare a fine dining banquet for 120 food experts.

The hotel security team prepare for the arrival of European Head of State, Angela Merkel and The Irish Rugby Team check in to prepare for match day. Everyone wants a win and staff get emotional knowing it is Brian O'Driscoll's last home match.

It's St Patrick's weekend one of the busiest of the year and the start of the tourist season in Ireland. As usual every detail is discussed and agonised over - from the correct shade of green for staff ties to the position of the shamrocks on their lapels. It is a popular weekend with American guests and Head concierge Dennis O'Brien is inundated with requests.

The iconic Dublin hotel celebrates its 190th anniversary. The hotel has a small museum and concierge and history buff Dennis O'Brien tells some visitors about the most important meeting ever held in the Shelbourne Hotel - the drafting of the Irish Constitution in 1922. Head Chef Gary Hughes plunders the hotel archives for inspiration to launch a historical tasting menu.

A guest requests some help with his wedding proposal by asking hotel staff to fill a room with white roses. Will his girlfriend say yes? The request sparks intense activity across hotel departments, from the in-house florists to the guest relations team. Love is also in the air as the hotel's wedding coordinator rolls out the red carpet for another young couple and their 150 guests.

The hotel is starting a multimillion refurbishment of the bedrooms. The builders have 5 days to completely gut and refit 8 bedrooms ready for a Friday afternoon inspection by persnickety hotel managers Alan Mahoney and Agnes Keogh. It is also staff appreciation week - JD Flynn and the front of house team are on a team-building day trip to a tree top obstacle course.